Refund Policy

Branbee Refund Policy

At Branbee, we strive to deliver exceptional value through our subscription-based marketing and business support services. We understand that investing in your business is a big step, and we want to ensure you know exactly how our refund and cancellation policies work.

This policy applies to all customers who purchase a Branbee subscription plan or one-time service such as website design.

1. Subscription Plans (Monthly)

Branbee subscriptions are billed in advance on a monthly basis. Each billing cycle grants you access to a set of deliverables and services as outlined in your chosen plan. These include, but are not limited to, social media support, content scripts, design assets, and campaign execution.

Because we reserve time and resources for your account at the start of each billing cycle, all subscription fees are non-refundable once the new cycle begins, regardless of usage or deliverable fulfillment status.

You may cancel your subscription at any time through your client portal or by contacting us at support@branbee.co. Once canceled, your subscription will remain active until the end of the current billing period. You will not be charged again unless you re-subscribe.

Branbee does not offer partial refunds, credits, or rollovers for unused deliverables in any given month.

2. One-Time Website Design Services

Branbee offers one-time website design services such as DIY support, Basic Site builds, and Premium Site builds.

A full refund may be requested within 24 hours of purchase only if no work has started on the project. Work is considered "started" once any of the following has occurred:

• A strategy/kickoff call has taken place

• Branbee has received any content, images, or written input from the client

• Design or development work has been initiated

Once work begins, the project becomes non-refundable. This includes instances where the client delays or pauses the project for personal or business reasons after Branbee has begun work.

In cases where a deliverable is incomplete due to Branbee’s fault (e.g., missed deadlines or undelivered assets), we may offer a partial refund or extended support at our discretion.

3. Eligibility for Refunds

Refunds will only be considered in the following situations:

• A duplicate payment was made in error

• A charge was processed after cancellation was confirmed

• The service was not delivered due to fault on Branbee’s end and no resolution was provided

Refund requests must be submitted within 7 days of the original transaction date to be eligible for review. All refund requests must be sent to support@branbee.co with your name, payment receipt, and a clear explanation of the issue.

We reserve the right to deny refund requests that do not meet our policy criteria or appear to be fraudulent, abusive, or exploitative.

4. Service Cancellation by Branbee

Branbee reserves the right to suspend or terminate service if a customer violates our terms of service, engages in abusive behavior, or misuses our deliverables. In such cases, refunds will not be issued.

5. Changes to This Policy

Branbee reserves the right to update this refund policy at any time. We will notify active clients of significant changes via email or your client portal.

Need Help?

If you have questions about this policy or need support with your subscription or project, please reach out to us at hello@branbee.co.

We’re here to help and will always do our best to ensure your experience with Branbee is a positive one.