At Branbee, we are committed to providing high-quality creative marketing and business support services to small businesses. Because our services operate on a subscription-based model, this Refund & Cancellation Policy explains how billing, cancellations, and refunds are handled for all Branbee subscriptions and one-time services. By subscribing to or purchasing services from Branbee LLC, you agree to the terms outlined in this policy.
1. Monthly Subscription Plans
Branbee subscription plans are billed in advance each month. Your subscription grants you access to Branbee’s creative and strategy team, communication and guidance, planning support, and the production and project-management resources required to produce the deliverables included in your selected plan. While certain plans may outline an estimated number or range of deliverables per billing period, your subscription is not a credit-based system, hourly billing arrangement, or unlimited output service. Delivery of work depends on your timely communication, approvals, content submissions, clarity of requests, and the reasonable production capacity associated with your plan.
Because Branbee allocates staffing, planning time, and production resources to your account at the beginning of each billing cycle, subscription payments become non-refundable once work has begun on your account. For purposes of this policy, “work has begun” includes, but is not limited to, participation in an onboarding or strategy call, internal planning or creative assignment, kickoff or review of project requests, content planning or scheduling, design or editing work, or any production-related effort initiated by Branbee on your behalf. Once any of these activities occur, the billing period is considered active and non-refundable.
This non-refundability applies even if you choose not to submit requests, do not provide necessary information or feedback, delay approvals, pause activity, or otherwise do not utilize the Services during a billing period. Failure to participate in the process or provide what is needed to complete work does not entitle you to a refund, credit, proration, or financial adjustment of any kind.
Deliverables do not roll over between billing cycles. Any unused capacity or unsubmitted requests within a billing period expire at the end of that period and cannot be transferred, credited, or applied to future months. By maintaining an active subscription, you acknowledge that Branbee’s services are capacity-based and collaborative, and that subscription fees reflect ongoing access to resources and production capability rather than a guarantee of a fixed number of outputs independent of client participation.
2. Content Revisions
Branbee does not offer refunds for any subscription plans or creative services once work has begun. Because our team immediately reserves time, creative resources, and production capacity for each client, all payments made to Branbee are final and non-refundable. Instead of refunds, Branbee supports client satisfaction through a structured revision process that varies by subscription tier.
Clients on the Starter Plan receive one revision per post or creative deliverable. This means that after the initial draft is delivered, the client may request one round of changes or adjustments to that asset. Any additional revision requests beyond the included revision round will require an upgrade or additional billing arrangement. Clients on the Growth and Pro Plans receive unlimited revisions on included deliverables; however, all revision and production work is still subject to Branbee’s reasonable production timelines, queue order, and workload capacity. Unlimited revisions do not mean unlimited same-day output or unlimited deliverables, and revision cycles may affect delivery timelines for future items in the queue.
All revision requests must be clear, actionable, and submitted through the designated client communication channel or portal. Revisions must relate to the original scope of the deliverable. Requests that materially change the concept, direction, strategy, or intended use of the creative asset may be considered a new deliverable and scheduled accordingly. Branbee may refuse revision requests that fall outside the service scope of the active plan.
By continuing service with Branbee, you acknowledge and agree that creative services are subjective, collaborative, and iterative in nature, and that Branbee’s revision process — rather than refunds — is the method provided to address creative refinement. Failure to use or request revisions, delays in providing feedback, or dissatisfaction based on changing business direction or preference after work has begun do not qualify for refunds or credits.
3. Client Responsibilities & Delivery of Work
Delivery of the full potential output included in your plan is dependent on your active participation. This may include providing brand materials, content, assets, files, logos, copy, images, videos, direction, approvals, feedback, or other information requested by Branbee in order to complete your deliverables. By submitting any materials to Branbee, you represent and warrant that you own the rights to those materials or have full legal permission to use and share them for marketing, design, and production purposes. You also acknowledge that you remain solely responsible for the ownership and legality of all materials you provide to us. For more information regarding Client Content and intellectual property obligations, please refer to the Terms of Service.
If Branbee is unable to complete deliverables during a billing period because necessary information, approvals, materials, or instructions were not provided, the billing period remains non-refundable and unused work does not roll over. Branbee will always make commercially reasonable efforts to fulfill deliverables within each billing period; however, turnaround times may vary depending on the complexity of requests, feedback cycles, revisions, and client responsiveness. Branbee may also prioritize deliverables based on the order in which requests are submitted and the production capacity included in your selected plan.
4. Technical Issues, Scheduling, and Account Connectivity
Branbee’s Services include the creation and delivery of social media content and marketing assets. Any posting, scheduling, or publishing support that Branbee may provide is offered solely as a complimentary value-add service and is not part of the billable deliverable. You acknowledge and agree that subscription payments are made in exchange for the creative work and deliverables themselves, not for the scheduling or publishing of that content. For this reason, refunds, credits, or financial adjustments will not be issued for any issue related to scheduling, posting, account connectivity, or third-party platform performance.
You are responsible for connecting and maintaining access to any social media accounts or platforms used for publishing. Branbee cannot post or schedule approved content until at least one account has been successfully connected to our scheduling platform. If your accounts become disconnected, disabled, restricted, or otherwise inaccessible — whether due to password changes, platform policy enforcement, authentication issues, security flags, or any other reason — Branbee is not responsible for missed or delayed posts and such circumstances do not qualify for refunds. In these situations, clients may download content and publish it manually, and Branbee will make reasonable efforts to reschedule approved content once access is restored.
You further acknowledge that social media platforms independently determine what content they permit, restrict, flag, or remove. In cases where posts are removed, limited, rejected, or suppressed due to platform policies — including but not limited to accounts in sensitive or regulated industries — Branbee bears no liability for the platform’s decision and no refund or credit will be issued. All content is approved by the client prior to posting, and the final responsibility for use and compliance rests with the client.
Although Branbee will make reasonable efforts to assist with technical or scheduling issues, you remain solely responsible for reviewing your social media pages to ensure posts are publishing as intended and that your platform connections remain active. Posts that fail to publish due to account disconnection, platform outages, system changes, third-party errors, or client account restrictions do not warrant a refund. Where possible, Branbee will support rescheduling or re-posting once the issue has been resolved, or clients may publish manually.
5. Content Review, Approval, and Errors
While Branbee follows a thorough quality-assurance process and strives for accuracy in all deliverables, occasional errors may occur. Clients are responsible for carefully reviewing and approving all content, including but not limited to copy, graphics, captions, links, scheduling details, branding elements, and published dates, prior to use or publication. Approval of a deliverable constitutes the client’s confirmation that all information is correct and suitable for its intended purpose.
Refunds, credits, or financial adjustments are not issued for typographical errors, inaccurate information, formatting mistakes, missing elements, or timing or scheduling issues that remain in content after client approval, or where the client failed to review or provide corrections prior to publication or delivery. Refunds are also not issued for content that is published on an unintended date, or for content that cannot be used because the intended publication date has passed. Where possible, Branbee will make reasonable efforts to correct or replace affected content; however, such remedies do not alter the non-refundable nature of the Services.
Clients acknowledge that timely review, feedback, and approval are necessary for accuracy and scheduling, and delays or lack of review on the client’s part do not constitute grounds for refund, credit, or cancellation.
6. Canceling Your Subscription
You may cancel your subscription at any time by emailing support@branbee.co or submitting a cancellation through your client portal. When you cancel, your Services will remain active until the end of your current billing cycle. No refunds or partial credits will be issued for the remainder of the billing period, and billing will stop after your cancellation takes effect. To avoid renewal charges, we recommend requesting cancellation at least three business days before your billing date.
7. One-Time Website & Project-Based Services
For one-time project-based services such as website design, launch packages, or custom builds, a full refund may be requested within twenty-four (24) hours of purchase, provided that no work has begun. Work is considered started once a kickoff discussion has occurred, access or content has been received, your project has been scheduled, or planning, research, design, or development work has started.
Website hosting fees are non-refundable once hosting has been activated. Premium Website Plan customers receive one year of hosting at no cost; after that period, standard hosting fees apply and are non-refundable once billed.
Once any work has begun, the service becomes non-refundable, including situations where a client later chooses not to continue, delays the project, or fails to provide required materials or approvals. If Branbee is unable to deliver work solely due to internal error, a partial refund or extension of support may be considered at Branbee’s discretion.
8. When Refunds May Be Considered
Refund review may be considered only in limited cases such as duplicate charges, billing system errors, confirmed cancellations that failed to process, or a failure by Branbee to provide services where no work effort or communication occurred. Refund requests must be received within seven (7) days of the transaction date by emailing support@branbee.co with proof of purchase and an explanation of the issue. Submission of a request does not guarantee approval. Branbee reserves the right to deny any request that does not meet policy criteria or appears abusive, misleading, or fraudulent.
9. Suspension or Termination of Services
If Branbee suspends or terminates service due to client violation of the Terms of Service, abusive or disrespectful conduct, policy violations, or misuse of the Services or deliverables, no refunds will be issued.
10. Free Marketing Audit
Branbee may periodically offer a Free Marketing Audit. This service is provided at no cost and has no monetary value. It cannot be exchanged for credits, discounts, refunds, or service extensions. Audit findings are informational only and do not guarantee business outcomes. Information provided during the audit may be handled in accordance with Branbee’s Terms of Service.
11. Processing Approved Refunds
If a refund is approved, it will be issued back to the original payment method. Processing time may vary depending on your financial institution.
12. Credit Card Disputes & Chargebacks
By creating a Branbee account, subscribing to our Services, or submitting payment information, you acknowledge and agree to Branbee’s billing, cancellation, and refund policies. You further agree that all subscription and service charges are non-refundable once work has begun on your account, as described in this Agreement. Because Branbee allocates staffing, planning, production, and project management resources to your account, you agree not to initiate a credit card chargeback or payment dispute for charges that were properly authorized and processed in connection with your use of the Services.
If you believe a charge was made in error, you agree to contact Branbee first at support@branbee.co so that we may review and attempt to resolve the matter directly. Initiating a chargeback or payment dispute on a valid transaction may result in immediate suspension or termination of your access to the Services. Branbee reserves the right to dispute any chargeback by providing the payment processor or issuing bank with supporting documentation, including but not limited to proof of authorization, account activity, service delivery, communications, and applicable policy terms.
If a chargeback or payment dispute is filed on a valid transaction, you acknowledge that Branbee may seek recovery of the outstanding balance, together with any associated fees, processing costs, administrative expenses, attorney’s fees, or losses incurred as a result of the dispute. Chargebacks submitted in violation of these Terms may also result in Branbee pursuing legal action or formal collection efforts in the State of Texas where jurisdiction and venue shall be proper. In the event a chargeback is reversed in Branbee’s favor, you remain responsible for any related dispute costs assessed to Branbee.
Nothing in this section prevents you from disputing charges that are fraudulent or unauthorized. If you suspect fraud on your account, you should notify Branbee and your payment provider immediately.
13. Blackmail & Threat-Based Refund Demands
Branbee does not tolerate attempts to circumvent our billing or refund policies through coercion, intimidation, or threats, including but not limited to threats of negative reviews, public defamation, social media harassment, chargebacks, or complaints made for the purpose of forcing a refund or concession after Services have been rendered in accordance with this Agreement. Many review platforms prohibit the use of reviews as leverage or blackmail, and any reviews determined to be retaliatory, malicious, or connected to refund or chargeback threats may be reported for removal in accordance with those platform policies.
If a client engages in blackmail, extortion, harassment, or bad-faith behavior intended to damage Branbee’s business reputation or interfere with our operations, Branbee reserves all rights available under the law. This may include seeking civil remedies for reputational and financial harm, as well as pursuing appropriate legal action in the State of Texas, including Cameron County, Texas, where jurisdiction and venue shall be proper. Nothing in this section limits Branbee’s right to enforce this Agreement or pursue recovery related to false, defamatory, or fraudulent statements.
14. Updates to This Policy
Branbee may modify or update this Refund & Cancellation Policy at any time. Customers will be notified of material changes through email or the client portal. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.
15. Contact Us
For questions or support regarding this policy or your account, please contact Branbee at hello@branbee.co or support@branbee.co. Our team will always do its best to work with you in good faith.